Walkthrough

One order, from file to printer.

Follow a single order through Layers3D: the customer gets a price on your website, you approve it, and the printers take it from there. Every picture is the real software, in a demo shop called Northgate Prototyping.

Order M-1008Riverbend Robotics2 parts, 5 pieces$234.07 + HST
CustomerYouRuns by itself

    Step 1 of 9

    Customer

    Drops files on your quote page

    Maya from Riverbend Robotics opens the quote page on your website and drops in two STL files. STEP and OBJ work too.

    yourshop.com/quote
    The quote page of the demo shop Northgate Prototyping, waiting for a file: a large drop zone for STL, STEP or OBJ files.

    Step 2 of 9

    Customer

    Sees a real price in seconds

    The price comes from the part itself: its size, the material, layer height and infill, using your rates. Print time and filament show too. Change the colour, material or quantity and it reprices on the spot.

    yourshop.com/quote
    The quote page pricing two parts: an impeller housing in blue PLA at $82.45 and four left brackets, $234.07 in total with print time, filament and turnaround choices.
    yourshop.com/quote
    The same instant price on a phone: the part card with material, colour and quantity, and the order total underneath.

    Step 3 of 9

    Customer

    Checks out

    Shipping address, how she wants to pay, done. She gets her order number on the spot.

    yourshop.com/quote
    Checkout on the quote page: the shipping address in Kitchener, Ontario, how the customer heard about the shop, and the Place order button.
    yourshop.com/quote
    The confirmation screen after checkout with the new order number M-1008 and what happens next.

    Step 4 of 9

    You

    It lands on your board

    The order shows up under Needs review with a picture of the part. Open it and everything is there: parts, colours, the design check, the due date it was promised for.

    Orders
    The Sell board in Layers3D with the new order M-1008 from Riverbend Robotics in the Needs review column, with a picture of the part.
    Orders › M-1008
    Order M-1008 opened: both parts with their colours and quantities, the design check, the promised due date and the Approve file button.

    Step 5 of 9

    You

    You approve the file

    One click. You see exactly which email goes out before it goes.

    Orders › M-1008
    The Approve file window, saying which email the customer will get and moving the order to To print.

    Step 6 of 9

    Runs by itself

    The invoice goes out by itself

    Pay before print is on, so the invoice is sent with the approval and the order waits for the money. Nothing hits a printer until it is paid.

    Inbox › Here’s your invoice
    The invoice email the customer receives from Northgate Prototyping, with the amount due, how to pay and a link to the invoice.
    Orders › M-1008
    Order M-1008 on the shop side, approved and waiting for payment before anything is printed.

    Step 7 of 9

    You

    She pays, you tap once

    A card payment clears the hold by itself. For an e-Transfer you tap They paid, and she gets a receipt.

    Orders › M-1008
    The They paid window for an e-Transfer, recording the payment and sending the customer a receipt.

    Step 8 of 9

    Runs by itself

    Sliced, queued and printing

    Your shop PC slices each part, the plates join the print queue, and each one starts on the first free printer with the right filament loaded. You see what is printing, what is next, and what needs a hand.

    Production › Print queue
    The print queue with both parts of order M-1008 sliced and printing on two Bambu Lab H2S printers, with progress bars and what is next.
    Production › Fleet
    The printer fleet view: two H2S printers running the M-1008 plates, with the filament loaded in each tray and time left.

    Step 9 of 9

    Customer

    She watches it happen

    Her track page follows the order from received to shipped, with the invoice, receipt and shipping address in one place.

    yourshop.com/order
    The customer track page for order M-1008, showing it is printing, with the invoice, receipt and shipping address.
    yourshop.com/order
    The same track page on a phone, with the order status at the top and each step below.

    One more road

    Customer

    Or: you send the quote

    For jobs you want to price yourself, send an estimate instead. The customer approves it, or asks for a change, from one page.

    yourshop.com/q/Q-11
    An estimate the shop sent, opened by the customer, with the parts, the total and buttons to approve it or ask for a change.
    yourshop.com/q/Q-11
    The same estimate on a phone, with the approve button within thumb reach.

    Made-up shop and made-up customer. The printers and the slicing PC were simulated for these pictures.

    What you did by hand

    Approved the file and marked the e-Transfer paid. Pricing, the invoice, slicing, picking a printer and the customer's updates happened on their own. With card payments on, the second click goes away too.

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